Flex Care - Package Assistance

Enjoy added peace of mind with Flex Care, our optional package assistance service designed to help with eligible shipping-related issues.

If your order is lost, stolen, or damaged during transit, our customer service team will review your request and assist with an appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances and eligibility.

All requests are subject to review and applicable terms, conditions, and exclusions.

Please note: In case of damage, all photos requested must be provided prior to pay out. In case of theft, a police report may be requested and must be provided prior to pay out.